Which airlines failed the customer service test?

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Twenty-seven days later. It sounds like the title of Danny Boyle’s apocalyptic film, but in fact it is the time I spent waiting for two British airlines to reply to the simplest of inquiries. Posing as a traveller with a query, I have just tested the Read more..

Page 1 of 3 Not so long ago Swarovski was just a kitsch curio beloved of Liberace. Now, after shrewdly courting some of the hottest names in fashion, this venerable Austrian crystal company has polished up rather nicely. And it’s all thanks to one woman. Read more..

The location The Hotel Monasterio lies just off the Plaza de Armas in the heart of the Peruvian city of Cuzco, the former capital of the Inca empire, which lies at more than 11,000ft above sea level. As well as being South America’s oldest inhabited Read more..